We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, $50 fee is required for the following conditions:
– Less than 24-hour notification to cancel or reschedule an appointment.
– No-show or missed appointments.
– Late arrivals – please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other customers. We regret that late arrivals will not receive extension of scheduled appointments. When booking your appointments within 24 hours Changes or Cancellations will be subject to a fee.
Our intend is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
– Services received cannot be refunded.
– Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.
– No refunds on spa packages.
– No refunds are given for gift card orders.
– Gift card orders are not exchangeable.